Refund and Returns Policy

Effective Date: December 27, 2024

At WinPariz, we strive to provide high-quality products and services to ensure customer satisfaction. If you are not entirely satisfied with your purchase, please review our Refund and Returns Policy for guidance on how to proceed.

1. Returns Policy

1.1 Eligibility for Returns:

  • Products must be returned within 30 days of the delivery date.
  • Items must be in their original condition, unused, and in the original packaging.

1.2 Non-Returnable Items:

  • Personalized or custom-made items.
  • Items marked as “Final Sale.”
  • Gift cards and promotional products.

1.3 Defective or Damaged Items:
If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost.

2. Refund Policy

2.1 Refund Eligibility:

  • Refunds are issued for items that are eligible for return and have been inspected upon receipt.

2.2 Refund Processing:

  • Refunds will be processed within 5-10 business days after we receive and approve your return.
  • Refunds will be issued to the original payment method used for the purchase.

2.3 Partial Refunds:
A partial refund may be granted if:

  • Items are returned after 30 days (subject to approval).
  • Items are not in their original condition or packaging.

3. How to Initiate a Return

3.1 Contact Us:

  • Email: info@winpariz.net
  • Phone: 706-312-9977
    Provide your order number, reason for return, and any relevant photos (if applicable).

3.2 Return Address:
Send the item to:
WinPariz
2998 Davis Street, Augusta, Georgia, United States.

3.3 Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

4. Exchange Policy

4.1 Exchanges:
We offer exchanges for defective or damaged items only. Contact us at info@winpariz.net or 706-312-9977 within 7 days of receiving the item to arrange an exchange.

5. Cancellations

5.1 Order Cancellations:

  • Orders can be canceled within 24 hours of placement.
  • After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

6. Contact Information

If you have questions about this policy or need assistance, please reach out to us: